Any Questions?
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My Account/Registration

1. Why am I not able to log in?

There are various reasons why this could happen. First, ensure your username and password are correct. If they are correct, contact the support navigator to ensure you haven't been blocked. It is also possible due to a configuration error that must be resolved.

2. Is it mandatory to register?

Yes, it is compulsory to register yourself before making any purchase, as registration will give you access to claim support from our commerce navigator. It only takes a few minutes to register.

3. I have lost my password.

Don't bother. If you need help logging in with the correct password, click on forgot password. Follow the instructions and steps and set the new password to log in.

4. Already registered but not able to log in?

Make sure you have entered your username and password correctly. If yes, then this may be the reason for pending email verification. While creating an account, you will receive a verification mail on the given mail id. Kindly go through the steps to complete the verification process. Please get in touch with our support navigator if the verification is already done.

Refund

1. Can I get a refund if an extension doesn’t suit me?

Yes, of course. We provide 45 days refund policy if you’re dissatisfied with any of our extensions. A refund will be given only after validating the reason behind the dissatisfaction. Learn more about our Refund Policy.

2. What is the period to get a refund?

The refund can be accepted within 45 days of extension delivery. Any request after that will not be entertained by Navigate commerce.

3. What should be covered in a refund?

When a customer requests a refund within 45 days of extension delivery, the amount of extension paid will be refunded to a particular customer’s account. The additional costs, such as customization and installation fees, will not be refunded.

License

1. What is the license policy? On how many websites can I use Navigate extensions?

All navigate extensions have been developed with a single extension license policy to be used only on a single Magento 2 instance. Meaning if you are running several domains on a single Magento 2 instance, you can undoubtedly use the same purchased extension on each of the domains. But, if you have acquired multiple Magento 2 instances for your every website, then you must purchase a separate extension(s) for each of these Magento 2 instances.

Extensions

1. Are Navigate Commerce extensions compatible with all themes and extensions provided by other vendors?

Yes, all Navigate Commerce extensions have been built with the utmost attention. So, if you're planning to integrate Navigate Commerce extensions with other 3rd party extensions or plug-ins, do it without having a second thought. However, if you face any 3rd party plug-ins related to compatibility issues, we are just an email away to help you out.

2. Can I get access to the source code of your extensions?

Definitely. All the Navigate Commerce extensions listed on the extension store are open-source and have full source code access. One can get the source code of the extensions they have purchased and do the customization accordingly.

3. Can I have Navigate Commerce extension installed?

Yes, you can have the extension installed. To do so, you must purchase the installation service and the extension. The cost of this service is $50.

4. Can I request a free trial?

Unfortunately, we aren't offering any free trial service for any of our extensions. Instead, we have a flexible 30 days refund policy if you are dissatisfied with the extension. However, you can evaluate every extension by visiting the demos – Frontend & Backend – attached on that extension page to see how it works.

5. Can I test the Navigate Commerce extension on a staging site before transferring it to a live one?

Certainly. None of our extensions have been developed with the restriction of the environment (Development, Staging, Production, and Live). One can purchase the extension and run it on the developing store before transferring it to a live store.

6. Do you provide Magento 2 extension customization service?

Yes. We appreciate that every business has its traits; sometimes, not every extension/service needs to fit the business requirements. We do provide Magento 2 customization service along with extension customization service too.

7. How can I pay for Navigate Commerce extensions?

Credit cards or PayPal are the two most standard and reliable payment options that Navigate Commerce offers at the checkout for the extension(s) procurement.

8. What documents and files are included in the package?

Extension package includes modules files, user guide, installation guide, extension license file, and other important file(s) if required.

Service

1. Do you provide an extension customization service?

Of course, yes. We can help you with the customization of extensions. We agree that every business has its attributes and cannot always fit into our services or extensions. Do check our services here.

2. Will I get free support?

On every extension purchased, you will have 90 days of free support. Once you purchase Navigate’s extensions, you will have lifetime free updates for the product. However, you can extend the support by 6 or 12 months with listed charges according to the extensions you purchase.

3. Do I need to pay extra for fast and superior service support?

No, not at all. We value our clients without judgment on their company size, location, experience, or year of establishment. We provide support to every client with the same dedication and in as early as possible manner.

4. How does the customization process work at Navigate commerce?

In customization, our Magento specialist utilizes his analytical prowess based on a client's requirements. According to the Magento Analysts, the development team will enhance the extension capability, which will be thoroughly validated and tested before integration.