Payment and Refund
Read the following policy before purchasing any Extension from www.navigatecommerce.com (“NavigateCommerce”). By making such purchases, you agree that you have read, understood, and accepted the PAYMENT AND REFUND POLICY of NavigateCommerce.
Payment
NavigateCommerce offers the most secure payment gateway for purchasing extension(s) using almost all the standard credit cards. NavigateCommerce also provides the facility to buy the extension(s) using PayPal. Each purchase fully complies with our refund policy. Learn more about the Refund Policy on the following section.
Refund
The refund period for each purchased Extension is 30 days which begins from the date of the Extension delivery, and we won’t entertain any request made after this period. NavigateCommerce understands each customer’s concern(s) and will provide a full refund for the dissatisfaction caused by the said purchase if it falls under the given refund period. No copyright infringer is eligible for a refund (full or partial). The owner must remove all the Extension copies from the web store, computer, server, and email before requesting a refund, and they will be required to confirm the same through an explicit email. Additional costs, such as customization fees and installation charges, are non-refundable.
Delivery
Each extension comes with the following two delivery options:
1. Manual Installation :
You will receive a link with downloadable Extension files on your registered email address, or you can download the same from your account. Once you download it, you can install it on your chosen Magento instance and customize it however you want.
2. Paid Installation :
You can buy installation service along with Extension package. We will install it on your server (you will need to share your server access details) as soon as we receive the payment confirmation of the same. When you purchase the Installation service, kindly email us or generate a support ticket with necessary server details, and we will do the rest ASAP.
Software Updates
The Extension owner(s) is entitled to receive Free Lifetime Updates from NavigateCommerce. You can find the same in your account. You will need to download and install the updates yourself. These updates will be limited to only the purchased Magento Extension version. For example, if you have purchased an Extension for the version 2.x.x, you will be getting updates for that specific version alone. The same applies to technical support. However, if the support period for a specific Extension has expired, we will not fix any bugs after installing or updating the Extension version.