Navigate PRIVACY POLICY

As Navigate(“Navigate” or “we” or “us” or “Company”) respects the privacy of each customer, we wanted to explain how we collect and use your personal information. This policy explains various methods www.navigatecommerce.com or NavigateCommerce, a brand by Eterations Solution LLP, uses to collect the information when offering its products and/or services. You agree to this Privacy Policy as soon as you utilize any of our services or products.

PERSONAL INFORMATION

To identify you (directly or indirectly) as an individual, we collect the following Personal Information using different methods:

• Registration Info: First Name, Last Name, Email Address, Billing Address, Company Name, Country, and Phone number.
• Order Info: Order number and Date, Invoice number and Date, SKU, Payment Method, Payment Transaction ID, and Support Period.
• Using Pixel Tags known as “web beacons” to track and measure the user actions and the success of marketing campaigns. These are the electronic files that tell us about your browsing behavior or pattern.
• Through Google Analytics which uses cookies and similar technologies, we collect information such as your shopping behavior, browsing patterns, and traffic resources, and the kind of activities and trends you follow while using our services. Learn more about Google’s Privacy Policy regarding Google Analytics here – google.com/policies/privacy
• Using Cookies, a piece of code stored on your computer or device, we collect information related to browser type, time spent on the services, pages visited, and other anonymous traffic data. We use cookies as it allows us to provide you with a personalized browsing experience, facilitate website navigation, comply with web security measures, and offer tailored services with higher efficiency. To learn more, visit this link – http://www.allaboutcookies.org/manage-cookies/index.html. You may decline cookies, however, affect your overall browsing experience. You could also miss out a relevant and personalized offer(s) that you may find interesting. We also collect the IP Address of your computer allocated by your Internet Service Provider. We use it to find your approximate location, detect potential risk or fraud, and diagnose server issues. The IP address automatically gets logged on our server along with the timestamp of each page you have visited. Using the IP address is a standard exercise that almost every website, software, and app development company follows.

METHODS TO COLLECT PERSONAL INFORMATION

We may use the following method(s) to collect your personal information:

• Social media platforms (only the ones where we are registered)
• HTML or text formatted email messages
• Registration
• Purchasing products and/or enrolling for any services
• Subscription to newsletter service
• Contact us through any medium such as Phone, Landline or Digital form
• Providing feedbacks to NavigateCommerce on various platforms
• Participant in promotional or any other events
• Browsing NavigateCommerce (Collecting information using Cookies and/or similar technologies)

UTILIZATION OF PERSONAL INFORMATION

Here is why and how we use your personal information at NavigateCommerce:

• To provide you with better customer service by quickly acknowledging and responding to your general queries, service requests, order-related queries, and support tickets.
• To provide a more personalized experience by offering services tailored to your specific interests and needs.
• To create better marketing campaigns focused on your interests and needs.
• Analyze the collected data to improve our services further.
• To develop new products and services.
• To improve or modify the services.
• To mitigate security issues such as cyber attacks, online theft, and frauds.
• To identify usage trends to understand your interests completely and expand our business offerings accordingly.

MARKETING

We believe our customers should receive updates about our latest offerings. So, we use their personal information to send alerts for upcoming events, promotions, sales, and product/service launches. However, you can stop receiving such these messages anytime you wish by emailing us or unchecking the box next to the newsletter option in your account.

PERSONAL INFORMATION DISCLOSURE

We do not share your personal information with any third party apart from Google. We use Google Analytics services to understand how you use our services and browse NavigateCommerce website. You can find more information in this regard under the “PERSONAL INFORMATION” section.

However, we may have to share your personal information in the event of responding to a subpoena, getting a search warrant, complying with appropriate law and regulations, and/or any other legal inquiries or while protecting our copyrights and privacy.

RIGHTS AND ACCESS

You have the right to review, update, hide, or delete your personal information or get an electronic copy of the same anytime. Please drop us a line at privacy@navigatecommerce.com. We’ll process your request as per the suitable law.

When you make a request, be sure to clarify what personal information you would like to update or delete from our database along with the information you may wish to restrict from being used by our services.

DATA RETENTION

Unless you tell us to delete this personal information, we will retain it for as long as needed.

MINORS

All the services listed on the NavigateCommerce are not intended for the individuals under the age of 18.

UPDATES TO THE PRIVACY POLICY

We reserve the right to update this privacy policy without any prior notice. You can view the updated information from the “Last Updated” section located at the top of this page. Any amendments made to this privacy policy will become effective as soon as we post them on our website, and by using our services, you accept the amended privacy policy.

CONTACT US

For any concerns and/or questions related to your personal information and about the Privacy Policy, please contact us at privacy@navigatecommerce.com